A signature certificate is a way to track who opened and signed a document. It will be shown on the last page of the PDF file when you download a completed document. To ensure a document reaches the "Completed" status, all required signers must finish their signing sessions by clicking the Finish button at the end of the document.
Warning: Only documents with a signed signature or initials field will have a signature certificate.
Signature Certificate includes:
Document REF#,
Signers' names,
Signers' signatures/initials,
Verified email addresses,
Signers' IP addresses and location,
Time Stamps on when the document was sent, viewed, and completed (UTC format by default; check here how to customize).
Note: If a document contains both a Signature and an Initials field, the signature certificate for the completed document will display only the Signature field.
View signature certificate
Open a completed document and select Download PDF on the right-hand side of the summary page.
Alternatively, if you have the document open in the editor, click the green Download button at the top of the screen or select Download PDF from the right-hand panel.
You can also download a signed PDF from the document list. To do this, hover over a document on the far right and click three vertical ellipses. Select Download from the dropdown.
Scroll down to the last page of the PDF file to see the signature certificate and your recipient’s signature.
Note: A signature certificate won't be generated for manually completed documents.
Note: A completed document is public (available for a recipient/signer) for 6 months after completion.
Can’t find the signature certificate?
If you can’t find the signature certificate on a completed document, check the following:
The document status was changed manually. No signature certificate is generated for manually completed documents. See Manually change document status.
The recipient didn’t click Finish. The document stays in Viewed until all required recipients click Finish, so there’s no certificate yet. See My client signed the document, but it doesn’t show as Completed.
The document has no Signature or Initials field. A certificate is generated only if the document contains a signed Signature or Initials field.
The Signature or Initials field wasn’t required and the recipient skipped it. The recipient can click Finish without signing, so the document is completed but no signature is captured. See Signature missing from a completed document.