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Account roles

Learn about the differences between account roles to choose the best role for your teammates.

Updated over a month ago

Availability: Essentials, Business, and Enterprise plans

There are five roles with different permissions that can be applied to users on your account:

  1. Account owner - has full access to the entire account. Only the account owner can create new workspaces (if enabled), enable/disable features in the Marketplace/Add-On Store, and has access to billing. Learn how to transfer account ownership here.

  2. Admin - has full access to the workspace and workspace settings.

  3. Manager - can send and view all documents within a workspace. They can also add new users but don't have access to workspace settings.

  4. Team member - can send and view their own documents, but has no access to the documents sent by other team members unless they've been added as collaborators. They have access to others' templates but they can't edit those. They can create their own templates and content library items, but can't edit others' catalog items.

  5. Collaborator - can access, view, and comment on documents shared with them. Collaborators can also access the inbox and add their personal information to the account in Settings > Personal info. The only way to invite a collaborator is to open a document, click Invite on top of the page, and select Collaborator. Open this page to learn more.

You can find more information about custom roles here.

Note: The same person can be a part of multiple workspaces and have different roles/permissions.

Permission Breakdown for Account Roles:

Member

Manager

Admin

Collaborator

Documents

Can create documents

  • Can create blank documents

  • Can create documents from templates (located in the workspace)

  • Can create documents from shared templates

  • Can create uploaded documents

  • Can create documents from public templates

Can create document folders

Can view other's documents

✔ (only documents shared with them)

Can edit other's documents

✔ (only for Collaborators with edit permissions)

Can delete other's documents

Can access other's folders

✔ (only folders shared with them)

Can edit other's folders

Can delete other's folders

Templates

Can create templates

  • Can create an editable template

  • Can create an uploaded template

Can view other's templates

Can duplicate other's templates

Can create template folders

Can access other's folders

Can edit other's templates

Can delete other's templates

Can edit other's folders

Can delete other's folders

Can embed templates

Forms

Can create forms

Can view other's forms

Can duplicate other's forms

Can edit other's forms

Can delete other's forms

Can publish/unpublish forms

Can publish/unpublish other's forms

Can view responses

Can view other's forms responses

Can download CSV with responses

Can download CSV with other's form responses

Content Library

Can create content library items

Can view other's content library items

Can create content library folders

Can edit other's content library items

Can edit other's content library folders

Image Library

Can add images

Can delete own images

Can use others' images

Can delete others' images

Catalog

Can view and use catalog items

Can create catalog items

Can delete catalog items

Content

Can restrict content block editing

Contacts

Can view contacts

Can create contacts

Can delete contacts

Rooms

User rooms

Can view own rooms

Can create rooms

Can edit own rooms

Can remove own rooms

Can publish own rooms

All rooms

Can view any rooms

Can edit any rooms

Can remove any rooms

Can publish any rooms

Room templates

Can view and use room templates

Can create room templates

Can edit room templates

Can remove room templates

Workflows

Can view own workflow runs

Can start workflow runs from workflow templates

Can edit own workflow runs

Can view own workflow templates

Can create own workflow templates

Can edit own workflow templates

Can duplicate own workflow templates

Can view any workflow runs

Can edit any workflow runs

Can view any workflow templates

Can edit any workflow templates

Can remove any workflow templates

Workspace

Can add users

Can remove users

Can change user's role

Can change workspace branding

Can change workspace settings

Themes

Can view and apply themes to documents and templates

Can create themes

Can edit themes

Сan auto-update templates and content library items with a theme in a workspace

Content sharing

Can share templates and content library items

Reporting

Can access reporting

Can filter dashboard by team member

Payments

Can view own payment requests

Can view any payment requests

Home/Dashboard

Workspace activity

Saved email messages

Can create email messages

Can use others' messages

Can edit other's messages

Can delete others' messages

Approval Workflow

Can send own documents for approval

Can enable and manage approval workflow

Can approve documents

In Person Signing

Can host in person signing sessions

API

Developer dashboard

Change user's role

  1. Go to Settings > Team and licenses

  2. Click on the user role dropdown and select a different role

Click here to learn how you can create custom roles.

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