Basic browser troubleshooting

You can open a private window by pressing Shift + Command + N, or by selecting "File" in the menu at the top of the page, then "New Private Window."

Open an incognito window using these shortcuts:

Windows: Ctrl + Shift + N.
Mac: Command + Shift + N.

Alternatively, select the ellipsis (three dots) in the top right, then "New InPrivate Window."

Open an incognito window using these shortcuts:

Windows: Ctrl + Shift + P
Mac: Command + Shift + P

Alternatively, select the menu button at the top right, then “New Private Window.”

Open an incognito window using these shortcuts:

Windows: Ctrl + Shift + N
Mac: Command + Shift + N 

Alternatively, right-click on the Opera icon, then select "New Private Window."

If everything works fine in the incognito window and you can no longer reproduce the issue, clearing browser data may help solve the issue in your browser tab.

1. On a Mac, select "Safari" in the menu bar at the top right, then "Preferences."
2. In the Preferences window, navigate to the "Privacy" tab, then select "Manage website data."
3. Here you’ll see all sites that store your data and cookies. Select "Remove all," then confirm by selecting "Remove now."

1. Select the ellipsis (three dots) in the top right of the browser, then “Settings”
2. In the new window, select "Privacy, Search, and Services"
3. Next, scroll down to "Clear browsing data" and select "Choose what to clear"
4. Finally, select "All time" from the drop-down menu, then "Cached images and files," then "Clear now"

1. Select the Menu icon at the top right, then "Settings"
2. Go to "Privacy & Security," then navigate to the “Cookies and Site Data” section
3. Select "Clear data"
4. Select "Cached Web Content," then "Clear"

1. Select the Settings gear icon at the bottom of the left panel.
2. Under the “Privacy and security” tab, select “Clear browsing data.”
3. In the pop-up window, choose the “Basic” tab, select “All time” at the top, leave only the "Cached images and files" option checked, then select "Clear data"

The most recent version of macOS automatically includes the latest version of Safari. Make sure you regularly update your macOS.

To check if your macOS is up to date, select the Apple menu in the top left corner of your screen, then “System preferences.” “Software Update” will then open in a pop-up window.

Next, click the “Update Now” or “Upgrade Now” button to install the latest version of macOS. 

Select the Menu icon at the top right, then “Settings.” Go to the “General” tab, scroll down to “Firefox Updates,” then select “Check for updates.” If you have the latest version, you will see a message that says “Firefox is up to date.”

Additionally, you can allow Firefox to automatically install updates (this is recommended). You can also select “Check for updates,” with the option to choose if you’d like to install them.

On Mac, select Opera in the menu bar (or the red Opera icon in the top left, if you use Windows), then “Update & Recovery”. Next, select “Check for Update.” If the browser doesn’t require an update, you’ll see “Opera is up to date.”

In case an update is necessary, it will be downloaded automatically. Simply select “Update” once the update is downloaded.

On your Mac, in the top menu, select “Safari” and go to Preferences. In the new window, click the Privacy tab, then uncheck “Block all cookies.”

Additionally, you may need to allow cross-site tracking in Safari. On your Mac, in the top menu, select “Safari” and go to Preferences. In the new window, click the Privacy tab, then uncheck “Prevent cross-site tracking.”