Availability: Business and Enterprise plans.
Cost: $2 per each ID check attempt. You can purchase a volume package with a minimum of 10 ID check attempts.
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ID check uses advanced technology to ensure that the recipient's identity matches their government-issued identification. The verification process shares a balance with KBA (Knowledge-Based Authentication), so you can use the same verification balance for either method. However, unlike KBA, where verification is consumed when the quiz is generated, ID check deducts from your balance only upon successful verification.
Like other verification methods, ID check can be set up either before opening a document or before signing.
How to enable ID check in workspace settings
Customers with Business and Enterprise plan subscriptions will have the ‘Identity verification’ add-on and all available verification methods enabled by default.
Select your profile image at the bottom left corner to access Settings, then select Workspace defaults. From here, you can set up:
Default verification methods
Default verification time (before opening or before signing)
Available verification types
How to set up ID check for a recipient
Note: Make sure you purchase an ID check package before setting up Identity verification for your recipients.
There are three ways you can enable ID check:
While creating a document from scratch, or from a template
In a document
In the dialog before sending a document
Now let's dig deeper into each.
Setting up ID check in a newly created document
Start by selecting +Document from the Document list.
Select an existing template or +Blank to create a new document from scratch. If you have a PDF or .docx file, you can drag and drop it to the upload area.
Next, assign a recipient, then select the small arrow on the right to unfold recipient settings and select ID check from the ‘Identity verification’ dropdown.
Once selected, you can customize verification time — your choices are before opening a document, or before signing a document.
Note: The verification time option is only available for recipients who have at least one field assigned to them (signers).
Once you've set up identity verification, select Continue. Finish setting up your document, then send it!
Note: You can disable ID check or change the Identity verification method after the document is sent.
Setting up ID check in a previously created document
Note: You can set up Identity verification on a document in any status.
You can set up identity verification in a previously created document if you select Skip during the document generation step, or if you’d like to use an existing draft document.
Start by opening the document. Next, select the Manage button at the top of the page, or select the Manage recipients tab on the right and add your recipients.
Then, select the recipient's name and switch on the 'Identity verification' toggle.
Once you’ve switched on the toggle, you can select ID check as the verification method and then customize the verification time if needed – your choices are before opening a document, or before signing a document.
Note: The verification time option is only available for recipients who have at least one field assigned to them (signers).
Finish setting up your document, then send it!
Note: You can disable ID check or change the Identity verification method after sending the document.
Setting up ID check in the ‘Send document’ dialog
When you send documents via Email / Text(SMS) you can set up or/and customize ID check after you prepare your document and select Send.
In the ‘Send document’ dialog select ID check in the ‘Identity verification’ dropdown. Then customize the verification time if needed – your choices are before opening or signing a document.
Note: The verification time option is only available for recipients who have at least one field assigned to them (signers).
Select Continue, finish setting up an email message for your recipient, and send your document.
Note: You can disable ID check or change the Identity verification method after the document is sent.
Recipient experience
As a document recipient, you may need to pass ID check before opening or signing the document.
Enter Legal Name and Date of Birth:
Enter their legal first and last name and date of birth. Your name must exactly match as it appears on your ID, as discrepancies will result in a failed verification.
Select Issuing Country
Select the country that issued your ID. We support IDs from 250 countries.
List of supported countries
List of supported countries
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia (Plurinational State of Bolivia), Bonaire, Sint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Canada, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo (Democratic Republic of the Congo), Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Holy See, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran (Islamic Republic of Iran), Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea (Democratic People’s Republic of Korea), Korea (Republic of Korea), Kosovo, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia (The former Yugoslav Republic of Macedonia), Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia (Federated States of Micronesia), Moldova, Republic of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestine, State of Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, Réunion, Saint Barthélemy, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch part), Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Svalbard and Jan Mayen, Sweden, Switzerland, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, United Republic of Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland, United States Minor Outlying Islands, United States of America, Uruguay, Uzbekistan, Vanuatu, Venezuela (Bolivarian Republic of Venezuela), Vietnam, Virgin Islands (British), Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands.
Choose ID Type
Based on the selected country, different ID types may be available. For instance, in the United States, supported ID types include:
- Driver’s License
- State ID
- Passport
- Passport Card
- Permanent Resident Card
- Non-citizen Travel Document
- Visa
- Work Permit
Take a Photo of the ID
You will be prompted to take a photo of your ID. Depending on the ID type, you may need to provide photos of one or both sides. You can either upload a photo or switch to another device to use a better camera.
Selfie Verification
You must take a selfie, ensuring your face is centred in the frame. You’ll be asked to turn your head slightly to the left and right, allowing us to compare the selfie with the photo on your ID.Verification Success
Once the selfie and ID photo match and your identity is verified, you can proceed to view or sign the document.
Verification Evidence
Once a recipient completes ID check, the following information will be logged:
The latest activity and timeline of the document will reflect the verification.
The signing certificate will display key metadata about the verification, including:
Verified Name
Issuing Country
Type of Document (e.g., Passport, Driver’s License)
API Integration
ID check can be set up through the API. You can include ID check in a document creation request or apply it after the document is created.
For more details on API setup, visit our API documentation.
Tracking ID check
You can check if an ID Identity verification was successful in the document’s Latest activity section.