Why we don’t offer phone support
As a PandaDoc customer, you want world class assistance. We want to give that to you! Our team is made up of real, friendly humans (they’re not actually bamboo-eating pandas) that love answering your questions! Our Support Specialists are based in St. Petersburg (Florida), Minsk, and Manila so that you can reach us no matter what time it is.
We work hard to help you out
You’ll see us ask lots of questions, ask for screenshots, and spend quality time with you. We want to help you understand the product and fix the problems you run into. We also love hearing your feedback and suggestions to improve PandaDoc!
We’re also working smart
To provide quality support for all of our customers, we experimented to find the best way to deliver it.
Our Support Services are only online because…
- We can quickly view your account details, activity, system details, and other information so that we can troubleshoot effectively.
- Troubleshooting is often a visual process, and we like to share screenshots, GIFs, Help Center articles and instructional videos to show you exactly what to do.
- The internet is instant!
- We keep detailed records in one place. This way nothing gets lost, you won’t have to ask repeat questions, and we can escalate your issue efficiently.
- Online support assures you that you aren’t stuck on hold as we troubleshoot your issues, because the last thing we want to do is waste your time.
You can always reach us at support@pandadoc.com, or in the app! Just click the little question in the bottom-right corner.
