Availability: All plans
Our installments feature offers you more flexibility to collect payments by splitting them into multiple parts.
This article will provide a detailed overview of how installments work in PandaDoc and guide you through the setup process.
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How to set up installments
Warning: If you have payments set up in an existing document, we recommend removing the payment option from the document and adding it again to ensure compatibility with the installments feature.
Open a template, document, or form, then choose Payment in the right panel.
Select Payments to add it.
If you haven’t already configured it, select and set up your payment gateway.
Within Payments, assign the payer and choose Installments from the dropdown.
Warning:
The payment must exceed the minimum charge amount set by Stripe.
Select Edit schedule to configure payment terms.
From here:
Select Add another payment to add the needed number of installments
Choose the preferred payment due date. You have two options:
Document completion date. Allows you to select a predefined due date after document completion or choose 7, 15, 30, or 45 days after document completion.
Calendar date. Allows you to select specific dates for installments.
Set up billing schedule. It can be either:
Regular. Set to a daily, weekly, or monthly payment schedule.
Customized. Set up a custom schedule to accommodate specific due dates.
Customize payment percentages for each payment installment, if necessary.
Select Save.
Payments will display the amount associated with the installment percentage you've configured in the Installments section.
Notes and limitations
Installments payment type will be disabled if Quote includes line-items with recurring pricing.
You can add a maximum of 99 payment installments.
The billing schedule cannot exceed 999 days/weeks/months.
How to make installment payments for a document
Here’s what your customer will need to do to pay a PandaDoc document in installments:
Review the document, fill in the required fields, and select Finish at the top of the page to complete it.
After all parties have signed and finalized the document, the payer will receive a pop-up notification containing the payment summary. Both the document sender and the customer will be notified that the first payment is due.
Upon selecting Continue to payment, the payer will be directed to the payment page.
To make the first payment, the payer needs to choose a payment option, provide their payment details, and pay the first installment.
Once the first payment is complete, its status will transition to ”Paid” in the payment summary. The document status will remain as “Waiting for payment”. After this, the payer can either proceed with the second installment payment immediately or re-open the document from the payment reminder email notification to pay for the next installment payment when it's due.
Note: The payer will not be able to make the next installment payment until the preceding installment has been paid.
How to track installment payments
Both the document sender and the payer will receive the following email notifications about installment payments:
The first payment is due.
The first payment is complete. The document status will remain as “Waiting for payment” until the second payment is complete.
Reminder that the second payment is due in three days.
The second payment is complete. The document status will become “Paid” at this point.
Additionally, the document sender can review payment activities in the Audit trail and Latest activity tabs.