Note: As we’re gradually releasing new Stripe Checkout payments to our customers, you might be using our legacy integration.
With our enhanced Stripe Checkout integration, you can collect payments directly from PandaDoc documents using the payment extension and any payment method enabled in your Stripe account. You can also use the Card details field to collect card information and charge later.
Key things to know
The Stripe payment description will include the name of the PandaDoc document.
If a payment fails, the customer may briefly see a $1 charge. Learn more from Stripe Support.
PandaDoc transaction fee: $0.00 (subject to change).
Minimum charge: $0.50
One Stripe account can be connected to multiple PandaDoc workspaces — disconnecting it from one will disconnect it from all.
Multiple Stripe accounts cannot be connected to one PandaDoc workspace. To use multiple Stripe accounts, connect each to a separate workspace.
Stripe displays payment methods based on payer location (e.g., Klarna in the US, not in Latin America).
PandaDoc supports Stripe payment methods that allow recurring payments (e.g., cards, digital wallets, and bank debits).
Not supported: Real-time payments, cash vouchers, bank transfers (as a push payment method), and buy now/pay later.
New: Set a default payment method
You can now define the default payment method for your customers in two ways:
Workspace-level default
Go to Settings > Integrations > Stripe > Settings. Under Payment Method, choose between:
Dynamic (default): Automatically adapts to the customer’s device, location, and currency.
Pre-set: Manually choose supported methods (e.g., Credit card, Bank Transfer) — ideal if you want more control.
Document-level override
In the payment extension in your document or template:
Click Advanced options
Under Connected Gateways, choose your preferred payment method:
Dynamic
Pre-set with one or more methods selected (e.g., Credit Card, Bank Transfer)
This allows you to customize the payment experience per document.
Connect your Stripe account to PandaDoc
Note: You can connect one Stripe account to several PandaDoc workspaces. Please note, in case you disconnect Stripe from one of the workspaces, it will be disconnected from other workspaces too.
You can connect Stripe:
From any document/template via the Payment extension, or
Via Settings > Integrations and API > Stripe
Open a template, document, or a form. Select Payment extension on the right panel, then select Get started > Connect.
Note: Only the Account owner and users with an Admin or a Manager role can connect Payment gateways.
Alternatively:
Go to Settings > Integrations
Select Stripe
Select Connect, then sign in to your Stripe account.
Note that once you’ve connected Stripe, it’ll be selected as the default primary payment gateway in your workspace settings, and will be applied to all new templates and documents with a payment extension. You can change your primary payment gateway in Settings > Document settings.
Add a payment to your document or template
Select Payment extension on the right panel
Assign a payer and set a payment amount
Use Advanced options to control payment methods (see above)
Note: All payment methods enabled in your Stripe settings (and not requiring domain validation) will be available to your customers during checkout. Local payment methods (e.g., SEPA Direct Debit, ACH) are supported where applicable.
You need to ensure that the payment methods you need are enabled under the 'PandaDoc configuration' in the Payment methods settings.
Testing Stripe integration
The Stripe integration in PandaDoc now supports a test mode, allowing you to simulate payments without processing actual transactions. This is ideal for ensuring your setup works seamlessly before going live.
Nagivate to Settings > Integrations > Stripe, and switch on the toggle the "Test mode" toggle.
Note: Any user on the account, regardless of their account role, can enable or disable Test mode.
Set up a test payment in your document
Add a payment block to your document.
Send the document to a test email address.
Finalize the document and proceed to payment.
When simulating transactions, use Stripe's test card numbers, such as 4242 4242 4242 4242. For additional details, refer to Stripe's documentation.
After completing a test payment the payment extension will display a label: "Payment has been processed in test mode."
Test payments are marked with a TEST label on the Payments dashboard.
In Stripe, test transactions will be visible under Test mode.
Once testing is complete, disable the Test mode to begin processing real transactions.
Send the document and collect payment
Once you’re ready, send your document.
When your recipient opens the document, they’ll be informed that an online payment option is available, at which point they can add the required information and select Finish at the top of the page. After this, the document status will change to “Waiting for payment.”
To proceed to payment, your recipient can select Pay.
Once payment is complete, the document status will change to “Paid.”
You and your recipients will receive a confirmation email notifying you that payment is complete.
Important: If you're sending a PandaDoc document to an existing customer with the same email address, PandaDoc will not overwrite their payment method. Instead, a new customer will be created in Stripe. Set up data merge to match customer records.
Storing payment methods for future charges
In certain cases, and with a recipient’s consent, payment details can be securely stored within Stripe. Two specific cases are:
Manual subscription creation. If you obtain a customer's credit card information through the Card details field, you can manually create a subscription and charge the customer later with their consent.
Automatic subscription creation for recurring payments. When collecting payments for recurring products, our system automatically initiates a subscription for the specified product. This allows for automatic charges based on the contract term indicated in your quote.
In addition, you can use the Card details field to store this information within Stripe and charge customers as necessary. You’ll need to ensure you collect the customer's consent as part of the process.
Some important notes:
One-time payments: Note that credit card and bank details (for ACH direct debit payments) are not stored within the customer record for one-time payments.
Pre-payments and installments: We currently don’t support pre-payments or installments, so storing payment details to charge the full amount later isn’t possible at this time. If you’d like to see this feature created, we encourage you to vote for it.
Collect payment information with Card details field
Add the “Card details” field to the document
Assign it to the recipient whose information you’re collecting
Send the document
The recipient can then open the document and submit their payment information
To access your recipient’s payment information:
Open your Stripe account and select “Customers” in the top panel
Select the customer, then “Actions” in the top right
From here, you can create either a subscription or one-time charge
Set up recurring charges
PandaDoc now supports recurring payments through Stripe, allowing you to collect payments from customers on a weekly, monthly, or annual basis, either for a specific duration or indefinitely.
With recurring payments, you can configure payment frequencies, set durations, and automatically create subscriptions in Stripe when payments are processed. For step-by-step instructions and customization options, visit this page.
You can also set up recurring charges in your catalog and collect payment through Stripe using a quote builder block.
Note: Quote builder block is available on the Enterprise plan.
Connect your Stripe account to PandaDoc
Next, add a product with a recurring price to the catalog, then select it in your quote (available billing period options are weekly, monthly, quarterly, semiannually, and annually)
Add a payment to your document, then select the payer
Make sure that the necessary quote is selected for payment
Send your document
Recipient view:
Once the client makes payment, a new subscription record will be created in your Stripe account and the next recurring charge will be collected automatically from the subscription.
Note: If you’d like to apply a discount for future recurring payments in the subscription created within Stripe, add it to the line items in the “Discount” column. If you’d like to apply the discount to the first recurring charge only and leave the subscription record in Stipe without the discount, add it in the section or grand total footer.
Setting up recurring charges (subscriptions) through Stripe.com
Stripe allows you to make additional charges or set up a subscription for any customer in your Stripe account with associated billing details (CC info). Further details are available on Stripe.com.
After a charge is made through a PandaDoc document, new customers are entered into your Stripe account, along with their billing details.
In Stripe, go to Customers, then select the customer you want to set up recurring billing for. Next, scroll down to Subscriptions and create one for this client.
Troubleshooting
I’m unable to connect my Stripe account
If Stripe asks you to create a new account once you’ve set up the Stripe Checkout integration, this could be connected to your permissions in Stripe or the compatibility of your account with PandaDoc. Please contact Stripe support for assistance.
The payment methods I've set up are not visible to my clients on the checkout page
Ensure that the payment methods you need are enabled under the 'PandaDoc configuration' in the Payment methods settings.