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  1. Help center
  2. FAQ
  3. Answers to common questions

Answers to common questions

  • Migration from Classic Editor to Editor 2.0
  • I didn’t get my verification code. What should I do?
  • Common Issues with document Upload and Download
  • How to disable document completion confirmation?
  • Error when creating a document from HubSpot or ZohoCRM
  • Why we don’t offer phone support
  • [Editor 2.0] Stretch image to the page width
  • Stretch image to the page width
  • Creating a UTF-8 encoded .CSV file
  • How do I recover a deleted document?
  • Which Editor version do I have? 
  • Table (or pricing table) breaks in the middle of a cell/row in PDF
  • My client signed the document, but it doesn't show as Completed
  • How do I transfer license to another user?
  • My CC'd recipient doesn't get the PandaDoc email
  • How do I make my own tokens?
  • How do I attach documents to PandaDoc documents?
  • [Editor 2.0] Set up both one-time and recurring fees
  • How can I set up one-time fee and monthly recurring fee in the pricing table?
  • Why don't my tokens work?
  • How do I change the owner of the account?
  • What happens to a deleted user’s documents?
  • Remove “via PandaDoc” from your email subject
  • How do I delete or change an email address on a sent document?
  • How do I cancel/void a document that I have already sent?
  • Decline a document - Customer Perspective
  • Mark a document as Declined
  • [Editor 2.0] How do I unexpire a document?
  • How do I unexpire my document?
  • How do I edit a completed document?
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