Emails regularly ends up in spam

Noël Birkholm

March 19, 2022 11:11

We use PandaDoc to send quotes to new potential customers.

50% of the time the emails end up in spam. The whitelabel solutions for mail sending is only availabe at Enterprise level.
This is a major issue, and after using pandadoc for over a year now, we are heavyly considering switching to some one else because of this issue.

Im pretty sure that we cant be the only ones having this issue?

Comments

12 comments

Rocky Dohmen

March 21, 2022 12:58
Hi Noël,

I am sorry to hear that you are having issues with your sent documents going to spam, this is obviously something we do not like to hear. Here is an article that may help with the sending of documents, it is filled with additional links and information.

While whitelabeling is a standard feature for Enterprise, it is available as an add-on for some of our other plans.

I have also passed this along to our support team and they should be in touch to help get to the bottom of this issue.

Thank you
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JB Bostick

March 22, 2022 04:36
I agree with Noel. We have had lots of feedback from new and old clients are not receiving because the email address is getting blocked as spam. Its very unfortunate that enterprise is the only plan to provide something that would help so many. Could be a deal breaker if not fixed and future users should be warned. We should not have to ask clients to add the pandadoc email to their whitelist.
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Diana Fryc

March 24, 2022 17:49
Agreed with JB.
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Jeremy Colwell

June 01, 2022 02:40
Agreed. SPF is such a basic item nowadays, and goes so very far in ensuring authenticity. Far from perfect, but certainly better than what exists now.

Another vote for the 'potential deal-breaker' category.
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Marcel Croonen

September 01, 2022 10:14
Hi same here. Our prospects / clients are also complaining that they are not receiving our documents because the email address is getting blocked as spam. So imho when you have a business plan, sending mails through email is too unreliable.
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Daniel Osafo

March 27, 2023 08:21
Same here. This is an absolute deal breaker. The only advice support gives me is to contact my clients to whitelist pandodoc's addresses. We work for major clients like siemens, bosch, etc and they are not going to adjust their security settings.
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SuperStock Images

October 31, 2023 21:34
Same issue here. Whitelabelling has not helped either. :(
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Christopher Ragland

November 01, 2023 14:03
Hi SuperStock Images,

I am sorry for the trouble you're having here. I have reached out to PandaDoc Support, you can expect to hear from the team shortly to further assist.
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Travis Tran

November 01, 2023 18:45
@Superstock Images @Daniel Osafo -- we had some initial painpoints when signing up with Pandadoc. We did reach out to support -- they helped us switched domains?... and that quickly resolved undelivered messages and messages going to the spam folder. They had gone through a "spoof" incident that dropped their email deliverability rate.
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Christopher Ragland

November 01, 2023 21:32
Hey Travis,

Thanks for your input here.
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Paul Wegenast

November 01, 2023 21:47
My solution has been to choose "Share via link" and send directly from my email address. Actually makes it more personalized and also helps when there are change requests as the client can just reply to the email that I shared the link in.
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Christopher Ragland

November 02, 2023 14:00
Thanks for sharing this, Paul!
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