Salesforce Lightning Component: Constantly Requesting Login To Panda Docs

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Paula Mirk

• February 25, 2022 16:14

We are having difficulty with the Salesforce integration (AppExchange Package). When logging into Salesforce and accessing PandaDocs through the Lighting Component on the Contact Record (to select a template and create a document) it is requiring users to Log Into Panda Docs and does not remember/retain their login after exiting and returning to Salesforce.

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  Rocky

  • February 25, 2022 20:25

  Hi Paula, 

  Typically this is due to cookies either being off or blocked. Having these turned on is important for one site to 'talk' to the other site, in this case so Salesforce knows you are logged into PandaDoc. 

  If this is not the reasoning, then I would suggest reaching out to PandaDoc support: support@pandadoc.com and describing the issue to them. 

  Thanks!

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  Marcie Masters

  • June 28, 2024 13:05

  I'm curious if this issue was ever resolved for Paula, and what the resolution was.  We're experiencing the same issue.

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