Two Factor Authentication login to PandaDoc

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23 comments

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    Rocky Dohmen

    At this time PandaDoc does not offer two-factor authentication for login. But we are always updating and our Dev Team loves to hear feedback and suggestions like this. You can leave them this suggestion here in our Idea Portal.

    Cheers!

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    William K Santiago

    Indeed a must have feature.

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    LENIS MACHINES INC.

    This is a very important and must-have feature for important and payment-related documents.  

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    Varun Singh

    Yes, I was looking for 2FA today and I am very surprised that there is no 2FA! Please add it asap.

    We would prefer 2FA choices - Authenticator App, Physical Key (like yubi key) and mobile number.

     

    TIA!

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    Jason McWhirr

    Please implement this immediately! This is a massive security risk 

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    Travis Fitzgerald

    Was going to go with Pandadoc - but cannot because it doesnt have 2FA

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    Mike McPhee

    Hello, Yes please if 2FA could be added ASAP.

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    Ted Hughes

    Agreed. We need 2FA or will be forced to change services.

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    Rocky Dohmen

    Hi all, 

    Thank you all for commenting here regarding this need. Please be sure to also make the suggestion here in our Idea Portal, this is where the Dev team gathers user requests and prioritizes new features.

    Thank you

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    La Vida Privada HOA

    You guys need 2 factor authentication.  These forms have very sensitive information on them.  Hacking is very prominent.  

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    William K Santiago

    Indeed what is management waiting for or is it stuck in lack of development resources.

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    Thomas D'Hoe

    any updates here, please? 

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    Darren Kewley

    Can anybody provide an update on this? As part of the UK Government Cyber Essentials scheme, cloud apps will need MFA enabling. It's astounding that you don't have this feature at all, and even more astounding you haven't actioned this thread in over a year. You also charge a premium for SSO -- is security an afterthought at PandaDoc?

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    Manuel Shipwood

    Any updates on this? The request is already a year old. How to enable 2FA ?

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    Rocky Dohmen

    Hi All, 

    While we currently only have SSO for account sign-in, we have just recently updated recipient document two-factor authentication. Now, you can create a document that needs a passcode or SMS verification:

    This update is available for both Business and Enterprise plans, you can read more about it here - if you do not have access just yet, please reach out to Support@pandadoc.com and they will assist. 

    Please be sure to add your 2FA login request over at our user voice portal - the more official requests we get the more Dev will look into implementing this. 

    Thank you

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    Mike McPhee

    Thank you for letting us know of the voting for features. I hope everyone on this thread goes and votes for this.

    It is a bit of a joke we need to vote for 2FA on login. 2FA is expected these days on cloud apps for business.

    Google provides developer support for their Authenticator app, and likely would take a couple of your developers an afternoon to review and implement. Clearly there would need to be some testing before rolling it out, but really this is basic functionality folks.

    https://cloud.google.com/identity-platform/docs/web/mfa

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    William K Santiago

    A tiny step forward but still not enough.  SMS is clear text and is hacked by using sim swap. 

    Keep up the updates and do continue to enable using ideas like the one above by Mike

    Thanks

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    Jenny Eaton

    I am considering moving to a platform that offers 2FA. Rampant cyber crime has made 2FA a necessity and should be part of the basic platform provisions. Many in our industry have shunned the idea of using PandaDoc because of this. I feel this should be a priority for development. Please make a priority because I love PandaDoc. Thank you

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    Florence Mudaheranwa

    I agree, once you start having sensitive information without Authenticator you feel insecure. Security is a big thing and should be a priority.

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    Varun Singh

    Already moved to Zoho Sign for this reason. Even though I prefer the interface of Pandadocs, lack of 2FA leaves us vulnerable.

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    Jason McWhirr

    There is a SSO option without going to enterprise. We've had to bite the bullet and buy it to enforce MFA - it is mandatory for the UK Cyber Essentials scheme post 2022. The integration was quick via Microsoft365 SSO and a lot easier than migration.

    Its an extra unwarranted annual expense really as we didn't need SSO - we needed MFA.

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    Mike McPhee

    Will have to review Zoho Sign and some other options, unfortunately...  Great job pulling the trigger on a move...  I've had high hopes that this would be taken seriously, but seems to be falling on deaf ears.  

    Pretty shocking that this hasn't been prioritized, and does make me question the security mindfulness of the platform in general if the folks at Panadoc can't comprehend the need for industry-standard 2FA.  It is a bit of a joke asking us to vote for this feature to be considered.

    Quoting the above-suggested alternative "recipient document two-factor authentication".  This will not keep all our documents secure.  We need to secure our access to the platform and all documents we have access to.  Our sales rep is all over wanting to sell us the upgrade to recipient 2FA but seems unable to understand what I'm asking for with this request.

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    Darren Kewley

    This shouldn't be something you 'vote' on guys -- the National Cyber Security Centre here in the UK has made MFA on cloud apps mandatory after January 2023 for the Cyber Essentials Scheme, which is gathering more and more attention as it is required in supply chains. Companies are advised to move away from cloud providers who will not enable MFA. I have also heard discussions that organisations that are resistant may also be reported to the Cloud Industry Forum. The pushback from PandaDoc on this is concerning that security is not a priority and raises questions about what other basic security features are being ignored elsewhere. 

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