Customer success teams use PandaDoc to send out a variety of documents to customers, but a large portion of their job is based on the renewal document.
PandaDoc renewals will let your team automate the renewal document notification process. Simply set up your renewal settings to the correct date and set your email notification reminder so no renewal falls through the crack.
These are the key elements every renewal document should include:
Every renewal you send should have a cover page to keep things looking professional and branded. Adding a background image, your logo, and personalization from variables is what will set your renewal apart from your competitors.
At PandaDoc we use this section to review security information, a common question of our clients. Consider adding in new product releases, integration updates, or other valuable information to your client.
Of course, each renewal requires a pricing page. We recommend adding in additional options for your clients to select from using our optional line items- it’s perfect for adding in recommended add-ons or additional services that would bring value to your customer's experience. We also use this section to highlight the contract start and end dates, which is very critical information to have included.
A summary to review the details of the agreement is essential. It helps build trust with your customers. Be sure to include a link to your terms and conditions or terms and conditions included in the document (depending on your legal requirements).
In order to make these legally binding documents, an eSignature is required (but you already knew that). In order to make sure both parties aren’t left hanging, use our reminders to help your team automate the follow-up process. Just set the reminders up for them on the template and they will remind your clients to sign in no time.
Tips & Tricks
For best results, we use signature forwarding to ensure our customers have the authority to forward the agreement to the signatory or higher authority. This removes the back and forth of sending another document, which means a quicker turnaround time for your team.
What are the key elements of your renewal documents? Let us know in the comments below!
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