GIF files won't upload

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3 comments

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    Christopher Ragland

    Hello Matthew,

    Thank you for reaching out here in the Forums. I am sorry for the trouble here. 

    As a first step, I'd like to ask if you have cleared the cookies, cache, and browsing history on your browser? It's possible the build-up of cookies and cache are contributing to this error. Also, you will want to make sure your browser is up-to-date. 

    We have the steps for this in our Help Center here.

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    Steph Jones

    I am having the same issue. I have cleared the cookies, cache, and browsing history as suggested. Please advise what else I can try. 

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    Christopher Ragland

    Hi Steph,

    Thank you for reaching out. I am sorry to hear about the trouble here. I am going to connect you with the PandaDoc Support Team to help you get this resolved in a timely manner.

    Stay tuned, you'll receive an email shortly from someone on the team.

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