Faster support with these tips!

Although technical issues are never ideal. Here are a few tips to get your inquiry resolved as quickly as possible within our live support chat or while using support@pandadoc.com.

Don’t worry about being the technical expert - we are here for that! 

• When submitting a support ticket please be as detailed as possible. Let us know what's going on.
• What is the error? How did you discover it? Is this impacting all users? 
• Show us the issue if you can: take a screenshot, a GIF of the issue in action, or a video.
• Instructions for how to take a screenshot here
• The GIF tool PandaDoc employees use can be found here. 
• Shoot a quick video. 
• Template or Document URL: sometimes the team needs to copy the item into one of our testing workspaces to see if we can reproduce the error.
• We will begin investigating! 
• Time to resolution is dependent on the severity of error, some are more quick to resolve than others, we are working as quickly as possible!