This begins the first post in a series – the ‘Why’ series – that you can look forward to during the 1st quarter of 2023. PandaDoc has many amazing resources available to help you and your team win every day you use the platform. We want to make sure that you are aware of the resources available to you. It’s important to us that you maximize adoption of the product as much as possible so you get the full value of what you are paying for.
I understand that you may ask, “Why is it worth my time to read the post?” Your time is valuable, and you don’t want to waste it. For each and every post in this series, I will share the value and impact these resources have on you and your team.
In the series, we will review the value of PandaDoc Support, Account Teams, our on-demand and live training classes, and more. First up, PandaDoc Support.
The Impact Of PandaDoc Support
From my own experience, I understand that the thought of having to reach out to a support team at any company may bring on some stress. After all, if you are reaching out to a support team, you likely have an issue you’d like resolved immediately. In order to get the issue resolved, you may encounter many calls, being on hold, emails back and forth, and it can be exhausting and frustrating. That isn’t the experience you will have here at PandaDoc.
PandaDoc Customer Support is best in-class. Why? It’s because our support agents work as a unified team to solve technical challenges and roadblocks. Our Support Team’s goal is to remove stumbling blocks so you can maximize adoption of the product and achieve your goals without any headaches along the way.
Don’t just take our word for it; our users have a few words to say:
‘The customer service was fantastic. Multiple agents put their heads together to help me and they were extremely kind and helpful. Good customer service is hard to come by, but PandaDoc is top-notch!!' - Keeley
‘She empathized, listened, understood, gathered more information, suggested a solution, and stuck with me until we got the issue resolved! Perfect!' - Alan
‘Response time was impeccable, cross communication with product team was impeccable, Jonathon was able to find our team a solution that saved us time!' - Zoe
‘Answered my questions in a manner I understood and brought my situation to a positive resolution quickly and without stress.' - Brandon
‘Having a video of the process as it works within PandaDoc was very useful. Plus a reference to the exact help page gave me a good understanding of the response to my question.' - Frank
PandaDoc’s Support Team makes sure to follow up on and resolve your inquiries in a timely manner. No more being on hold or emailing back and forth for days. The Support Team is here to help you get back to work as fast as possible!
Recap & What’s Next
PandaDoc Customer Support is a valuable resource for you and your team. If you are encountering errors while using PandaDoc and have already tried going through our troubleshooting steps, then reach out to our Support Team so we can help remove the roadblocks in your way. You can contact the PandaDoc Customer Support Team via live chat or submit a help ticket 24/7/365 in the PandaDoc App.
Take a few minutes this week and go to your PandaDoc Dashboard to familiarize yourself with how to reach out to PandaDoc Support, and show your team members as well in case any of them ever need to reach out to us.
Next week, we will discuss PandaDoc’s Office Hours and the value and impact this resource can have on you and your team, maximizing your adoption and getting you the full value of PandaDoc.
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