Can I turn off location on Signature Certificate?

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Anthony Bonner

• January 02, 2023 18:38

Hi can this feature be turned off or not included the document? IP address is fine to share but my exact location isn't. Please and thank you 

Thanks

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• Official comment

  

  Christopher Ragland

  • November 08, 2023 16:20
  • Edited

  Hello everyone,

  Thank you for your patience on this. After consulting with our product and legal teams, I can confirm that the inclusion of the address on the Signature Certificate is a fundamental aspect of the digital signature and serves as an essential part of the audit trail for e-signatures. 

  We fully recognize that this requirement may not align with your expectations, and we understand the importance of transparency and communication with our users. Our legal team has confirmed that this practice is in accordance with industry standards, and all e-signature providers display similar information on their certificates.

  We truly appreciate your understanding in this matter and your commitment to using PandaDoc.

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  Christopher Ragland

  • November 08, 2023 16:20
  • Edited

  Hello Anthony,

  Thanks for reaching out here in the Forums! 

  At this time, the ability to edit the Signature Certificate is unavailable. I understand this is important to you. I found a feature request about this that has been submitted in our ideal portal to our product team. I added a comment in the request to specify the ability the keep the IP address and remove the location. 

  You may submit another vote for this request and subscribe to receive updates regarding the status, as well as add any additional comments.

  We appreciate this feedback so that we can continue to improve the product to better serve you.

  Thank you for choosing PandaDoc!

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  Christopher Ragland

  • August 21, 2023 14:06

  Hello Maaike,

  Thank you for reaching out!

  I am investigating this and will get back to you as soon as possible. 

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  Julie Adam

  • November 06, 2023 16:06

  Is there an update to this request?

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  Christopher Ragland

  • November 06, 2023 17:02

  Hello Julie,

  Thank you for your comment! I apologize, I can see that I didn't follow up to the previous comment. I have inquired about the status of this and will follow-up with you promptly once I have more information to share. 

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