Retrieve reason for declining a document

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Alex Tang

• November 16, 2022 20:25

When a user declines a document during signing they are presented with options for why they want to decline - how do I retrieve this info via API? The reason for decline, which is very important information, doesn't appear to be available in the 'document details' API response. When a document is declined we just know that it was declined with no reason, it would be really useful to know why it was declined (without having to go to Pandadoc dashboard). 

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• Official comment

  

  Christopher Ragland

  • November 21, 2022 21:20

  Hello Alex,

  Thank you for reaching out via the Forums!

  I understand you would like to receive the document declination reason via API. I have confirmed with my team that this functionality is not possible at this time. A feature request regarding this workflow has been submitted to our API team. You may submit another vote for the request and even subscribe to receive notifications regarding the status of the request. 

  We appreciate your feedback about this workflow so that we can improve the product to better serve you.

  Thank you for choosing PandaDoc!

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