FAQ

Answers to common questions

• Error when creating a document from HubSpot or ZohoCRM
• Why we don’t offer phone support
• [Editor 2.0] Stretch image to the page width
• Stretch image to the page width
• Creating a UTF-8 encoded .CSV file
• How do I recover a deleted document?
• Which Editor version do I have? 
• Table (or pricing table) breaks in the middle of a cell/row in PDF
• My client signed the document, but it doesn't show as Completed
• How do I transfer license to another user?
• My CC'd recipient doesn't get the PandaDoc email
• How do I make my own tokens?
• How do I attach documents to PandaDoc documents?
• [Editor 2.0] Set up both one-time and recurring fees
• How can I set up one-time fee and monthly recurring fee in the pricing table?
• Why don't my tokens work?
• How do I change the owner of the account?
• What happens to a deleted user’s documents?
• Remove “via PandaDoc” from your email subject
• How do I delete or change an email address on a sent document?
• How do I cancel/void a document that I have already sent?
• Decline a document - Customer Perspective
• Mark a document as Declined
• [Editor 2.0] How do I unexpire a document?
• How do I unexpire my document?
• How do I edit a completed document?
• How do I undo deleting a block?
• What's the difference between a template and a document?
• Why documents don't get delivered