Send and sign a document 

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Eugenia Brown
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Here's what the recipient's side looks like when they sign a PandaDoc.

Send

Once you have created your document and added recipients, you can go ahead and send it.

You have two options:

  1. Send via email (your recipient will get an email from PandaDoc which will include access to the document. You can add a personalized message to this email)
  2. Share the document link (use this when you need to be more flexible in how you send your document - you can send the link via text or any messaging app)

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If you are the only signer on this document, you will see Finish document instead of Send document. Click on it and PandaDoc will walk you through the fields to fill out. Once you've filled out all fields, click Finish to complete the document. If you have CCed recipients on this document, they will receive the signed copy automatically after the document is completed. 

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Now let's see what the process looks like if you have more than one signer or the signer is not you. We’ll talk here about sending the document via email. And here’s a guide on sharing a document link.

  1. After choosing this option, check the document name and click “Save and continue” 
  2. Add a personalized message
  3. Check document settings: expiration, auto-reminders, renewal and forwarding
  4. Looks good? Send the document!
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After the document has been sent

On the right, you will see recipients’ analytics. You can get valuable insights about how your customer interacts with the document:

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You will receive notification emails as your recipient views and completes the document. Learn more about notifications here. 

Your recipient can ask questions and you can follow up with them through the comment box:

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Private comments are only visible to the members of your PandaDoc account. If you’d like the recipient to see the comment, choose Public comments.

If you have any fields assigned to yourself, fill them out and complete the document:

Signature Certificate

After the document has been signed and finalized by all participants, you can download a PDF of the signed copy. The PDF copy will include the Signature Certificate (last page) - a confirmation that the document has been accepted and signed. You can also set up an automatic email notification that will include the PDF copy and will be sent to all document recipients.

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Signature Certificate includes:

  • Document REF#,
  • Signers' names,
  • Signers' signatures/initials,
  • Verified email addresses,
  • Signers' IP addresses and location,
  • Time Stamps on when the document was sent, viewed, and completed.

Signature certificate isn't generated when:

  1. The document has been completed manually
  2. The document doesn't contain a Signature field.
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