Decline a document - Customer Perspective

In order to enhance communication about your documents, recipients can decline a document to save you time when working a deal. 

They can decline a document two ways:

• From a reminder email to sign a document
• From the document itself

Who can decline:

• Signer
• CC recipient

That document will be transferred into the Declined status and become unavailable to the recipient. 

In order to decline a document:

1. The recipient either clicks “Unsubscribe and decline” in a reminder email or clicks Actions > Decline to sign on the document
2. Next, they need to provide a reason why they are declining and can leave a comment
3. The document then is transferred to the Decline status and becomes unavailable to the recipient. If there are more than one signer on a document and it’s declined by one of them, it will be unavailable to all. 
4.  All recipients will stop receiving notifications for this document.
5.  The document sender receives a notification email about the decline event