Salesforce sync triggers

Plan availability:

PandaDoc: Business* and Enterprise* plan

Salesforce: “Professional”, “Enterprise”, “Unlimited”, “Developer edition”, "Performance" 

*This integration is available as a paid add-on.

You can update fields in Salesforce with PandaDoc documents data using Zapier. Learn here more.

For developers, you can find GitHub documentation here outlining how to set up custom classes and triggers in the PandaDoc integration with Salesforce. 

To access PandaDoc setup, click on App Launcher, then select PandaDoc Setup from the dropdown menu. PandaDoc settings will be opened in the new tab.

Update opportunity status when PandaDoc status is updated

You can set up automatic opportunity status updates once a PandaDoc document’s status is changed.

To enable this feature in Salesforce, click on the “+” at the top, then click PandaDoc Setup. Scroll down to Document trigger settings. Enable Change Opportunity Status Trigger and click Setup.

Then, map Document status to Opportunity status. You can set this up for any document, or for documents created from a specific template. The top mapping allows you to set mapping for any document.

Scroll down to set up status mapping for a specific template. Add the template ID and click Add. (To find a template ID, open the template and copy the ID from the link in the address bar.) Then, set up the mapping below and click Save. You can create specific mapping for an unlimited number of template IDs.

Please note: When both types of mapping are set up, specific template mapping will override default mapping (ie. mapping for all documents.)

If you need more status mappings -> please submit an idea on the idea portal or contact us.

Save updates to documents to “Notes and Attachments”

You can save all document updates as notes under “Notes and Attachments” in Salesforce.

1. To enable this feature in Salesforce, click on the “+” at the top and then click “PandaDoc Setup.” Scroll down to “Document trigger settings”, enable “Documents Activity Trigger” and click “Setup”.
2. To finish configuring “Documents Activity Trigger, select the object where PandaDoc module is installed and click “Save”.

The following info is saved to Notes:

• {PandaDoc user} created a document {Document name}.
• {PandaDoc user} sent a document {Document name} to {Recipients}.
• Document {Document name} was viewed.
• Document {Document name} has been completed.
• Document {Document name} was signed by {Signer name}.
• Document {Document name} is waiting for payment.
• New revision for {Document name} document has been created. (is displayed when document is sent and edited afterwards)
• Document {Document name} expired.
• Document {Document name} was paid.
• Document {Document name} was declined.
• Document {Document name} was deleted.

If you want to push more changes to Notes, please submit an idea on the idea portal or contact PandaDoc Support Team. 

Save PDF version of PandaDoc to “Attachments”

You can save PandaDoc document PDF as attachment under “Notes and Attachments” section in Salesforce.

To enable this feature in Salesforce, click on the “+” at the top and then click “PandaDoc Setup". Scroll down to “Document trigger settings”, enable “Save PDF version of PandaDoc to Files (new)” and click “Setup”.

Configure statuses that will trigger a PDF upload.

You can also configure Attachment name format. To do that, copy merge fields/tokens (e.g. [documentName])  suggested in the tooltip on the right and paste them into the “Attachment name format” field.

Once done – “Save” the configuration.

Update Opportunity Products when PandaDoc pricing table or quote builder is updated

You can have Opportunity Products updated automatically when PandaDoc pricing table / quote builder in the document is changed.

To enable this feature In Salesforce, click on the “+” at the top and then click “PandaDoc Setup'. Scroll down to “Document trigger settings”, and enable “Update Opportunity products”.

How the trigger works:

• The 2-way sync works only for Opportunity Products.
• Opportunity Products are updated once status of a PandaDoc document is changed.
• The following standard Opportunity Product fields can be updated automatically:
  • Date
  • Discount
  • Line Description
  • List Price
  • Product Code
  • Quantity
  • Sales Price
  • Subtotal
  • Total Price
• In the “Configure Pricing items” mapping (Step 1 in the hyperlinked guide) you need to make sure that SKU field is mapped – use product code field for mapping. 

If you have any feedback, please tell us more on our idea portal or reach out to us.

You can also set up your custom trigger, but that requires advanced coding. To see examples of the code that you will need to add, please see the Salesforce Custom Trigger Guide here.

Troubleshooting 

PDFs aren’t attached to Files, although other triggers work

Known reason: PD_API in Remote Site Settings is not set as active.

Solution:

1. Go to SalesForce Setup
2. Enter “Remote Site Settings” in the Quick find bar and click on it
3. Check whether the value in “Active” column is checked for PD API
4. Click Edit and tick the checkbox to activate if it is unchecked
5. Click “Save”. Here is the GIF showing the steps described: