My CC'd recipient doesn't get the PandaDoc email

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Eugenia Brown
  • Updated
CC'd recipients should get the document along with everyone else when it is sent. There might be a possibility, you have Signing order enabled for the document. In this case, make sure your CC'd recipients are put before the Signers. Just click Manage > drag the CC'd recipients above the others by their number( if your document was already sent, you would need to "Edit" the document first.) 

Warning:

If you edit a sent document, all signature and initials fields filled out by recipients will be erased to protect the signer from having signed an altered document.
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Once done, send out the document and your CC'd Recipients will get the document along with the 1st Signer. 

Note:

If you put your CC'd Recipients after the 1st signer, they will receive the document after the 1st signer completes the document. 

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