My CC'd recipient doesn't get the PandaDoc email

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Eugenia Chul
  • Updated
CC'd recipients should get the document along with everyone else when it is sent. There might be a possibility, you have Signing order enabled for the document. In this case, make sure your CC'd recipients are put before the Signers. Just click Recipients > Signing order > drag the CC'd recipients above the others.
 Signing_order.png 
Once done, send out the document and your CC'd Recipients will get the document along with the 1st Signer. 

Note:

if you put your CC'd Recipients after the 1st signer, they will receive the document after the 1st signer completes the document. 
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