Common Issues with document Upload and Download
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Uploading issues
If any of the following applies to your document, you may experience trouble uploading it:
- Password protection is enabled
- It contains form fields, embedded fonts, or comments
- It exceeds 50 MB or contains more than 500 pages
- It’s a .doc, .xls, or.ppt file from Microsoft Office 95 or older
- It’s a PDF consisting of several layers (to learn how to flatten your PDF, read this article)
Note:
Some pages could be merged into one with a single text block after the .docx file is uploaded as an editable document/template. In such cases, you can add Page Break to the Word document before uploading it to PandaDoc.Another obstacle to uploading an image or document can occur when our third-party services are blocked by your network. If this happens, please ask your IT department to add 'uploadcare.com', 'uploadcare.pandadoc.com', 'ucareupload.pandadoc.com', and 'ucaresocial.pandadoc.com' to your organization’s list of trusted websites.
Here are other third-party domains you may need to whitelist so you can successfully upload and download in PandaDoc
pusher.com
pandadoc-static.com
zendesk.com
churnzero.net
hubspot.com
pendo.io
segment.io
uploadcare.com
ucare.com
app.pandadoc.com
api.pandadoc.com
store.pandadoc.com
billing.pandadoc.com
s3.amazonaws.com
cloudfront.net
uploadcare.pandadoc.com
ucareupload.pandadoc.com
ucaresocial.pandadoc.com
To upload images successfully, we recommend the following dimensions:
- US Letter at 72dpi: 612 pixels x 792 pixels
- US Letter at 300dpi: 2550 pixels x 3300 pixels
We support these file types:
- .doc
- .docx
- .xls
- .xlsx
- .ppt
- .pptx
- .jpeg
- .jpg
- .png
Downloading issues
If you receive an error when trying to download a document in PandaDoc, please check that the settings for pop-ups and redirects in your browser are set up correctly:
- Open your Chrome browser
- In the top right, click More Settings
- Under Privacy and security, click Site settings
- Choose “Pop-ups and redirects”
- At the top, make sure the setting is on Allowed
- Under the Allow category, please add pandadoc.com
If you don’t use Chrome, here are instructions for checking these settings in other browsers.
Issues with a downloaded PDF
- number of pages is different from your PandaDoc document;
- content split into several pages incorrectly;
- blank pages appear.
PandaDoc uses the 'PDF page break' indicator to show where a PDF page break will naturally occur. You can find it on the left side of a page and it will show you where the PDF will be split into pages.
To resolve the issue, you can avoid 'PDF page break' in the document by:
- Using Page Break block to separate a document into pages between text blocks and other elements;
- Adding new pages by clicking + between pages Blank page or Cover page to place your content.
