Common Issues with document Upload and Download

Uploading issues

If any of the following applies to your document, you may experience trouble uploading it:

• Password protection is enabled
• It contains form fields, embedded fonts, or comments
• It exceeds 50 MB or contains more than 500 pages
• It’s a .doc, .xls, or.ppt file from Microsoft Office 95 or older
• It’s a PDF consisting of several layers (to learn how to flatten your PDF, read this article)

Another obstacle to uploading an image or document can occur when our third-party services are blocked by your network. If this happens, please ask your IT department to add 'uploadcare.com' to your organization’s list of trusted websites.

To upload images successfully, we recommend the following dimensions:

• US Letter at 72dpi: 612 pixels x 792 pixels
• US Letter at 300dpi: 2550 pixels x 3300 pixels

We support these file types:

• .pdf
• .doc
• .docx
• .xls
• .xlsx
• .ppt
• .pptx
• .jpeg
• .jpg
• .png

Downloading issues

If you receive an error when trying to download a document in PandaDoc, please check that the settings for pop-ups and redirects in your browser are set up correctly:

1. Open your Chrome browser
2. In the top right, click More Settings
3. Under Privacy and security, click Site settings
4. Choose “Pop-ups and redirects”
5. At the top, make sure the setting is on Allowed
6. Under the Allow category, please add pandadoc.com

If you don’t use Chrome, here are instructions for checking these settings in other browsers.